Terms and Conditions, Sample Policy and Warranty Information
CONTRACT FURNITURE SOLUTIONS / ABEL INDUSTRIES (CANADA) LTD.
TERMS AND CONDITIONS OF BUSINESS
All upholstered furniture is priced with fabric or vinyl included from our own commercial collection of material. Upholstered furniture can also be manufactured using specified COM. The cost of any COM fabrics or vinyls will be added to the discounted list prices (if applicable) of upholstered furniture.
Contract Furniture Solutions offers a one (1) year replacement warranty on all furniture and products supplied for commercial use. Extended warranties are offered on furniture frames. Warranty claims for product that has been intentionally damaged or misused will not be considered.
Some designs and finishes may have characteristics that vary based on manufacturing which often enhance the design aesthetic of our furniture by providing natural beauty.
Fabrics are covered by the warranty of the fabric supplier. In most cases this is at least a one (1) year complete replacement warranty. Standard CFS fabrics and vinyls include a one (1) year complete replacement warranty.
Contract Furniture Solutions offers a range of table tops and bases, including FLAT-Technology table bases, and select designs that are in stock ready for delivery. In stock products are available for pickup or delivery within one business day from order confirmation and payment.
Unless otherwise noted, pricing submitted on all paperwork includes discounts based on the volume being ordered.
Custom designs and any non-stock products are manufactured to order. A non- refundable 50% deposit is required to process all custom orders. We strive to ship all non-stock orders from Vancouver (Canada) within 10 weeks from date of deposit payment and confirmation.
Payment in full is required before product is available for pickup or delivery. For furniture orders manufactured with a deposit payment, the outstanding balance payment on the invoice must be made before product is released or
delivered. All products delivered remain the property of Contract Furniture Solutions or Abel Industries (Canada) Ltd until paid in full.
We accept all major credit cards, bank wire transfers and company cheques. All credit card payments are subject to an additional 2% processing fee of the invoice total balance due. Contract Furniture Solutions offers a complimentary courier service (within Canada) for any payments made by company cheque.
Unless noted in our confirmation, custom furniture orders must be delivered or picked up within two weeks of completion notice to client. After two weeks from notice to client, storage fee’s may be applied. After four weeks of completion notice, outstanding invoices for completed custom furniture may be subject to a 1% interest late fee, applied on the total balance due (calculated weekly).
Installation is not included on all orders unless otherwise specified in the confirmation and quotation sent. This includes assembly of table bases or knock down furniture specifications. Unboxing or unpacking of product is not included. Removal of packaging and garbage is not included.
Samples for custom or customized furniture are available upon request. If the project in consideration is awarded, Contract Furniture Solutions will credit the sample fee towards the project. Sample fee’s are paid in advance, prior to manufacturing and are charged at three (3) times the unit cost quoted for the project. Samples are completed are ready to present or deliver from Vancouver (Canada) in approximately four weeks from date of order and payment.
Any custom pieces that are ordered without finish or design samples to match will be manufactured based only on the concept image and details provided.
By doing business with Contract Furniture Solutions or Abel Industries (Canada) Ltd, you agree and accept our terms and conditions as outlined above. Custom modified terms may be considered on a case-by-case basis for large repeat corporate accounts. Contact our executive team for more information.
Thank you for choosing Contract Furniture Solutions and Abel Industries (Canada) Ltd. We appreciate your business and look forward to working together again in the future!