Frequently Asked Questions
Frequently asked questions have been grouped into various sections. View related questions:
Do you have minimum order requirements?
Most standard designs offered do have minimum order requirements (chairs typically start with a minimum order of 12 units). Select designs ideal for hotel lobby or public areas are available for ordering with no restrictions.
What is the minimum order for custom designed furniture?
We can supply virtually any furniture design when enough volume is being ordered. Custom designed pieces not in our standard collection typically require a minimum of 50 units being ordered to qualify. Contact our sales team to see if your project is eligible for custom designed furniture (often used by branded restaurant or hotel chains).
Where can you deliver furniture?
Do you sell furniture to the public?
Does your furniture have a warranty?
Do you have any furniture that is available immediately?
Most table tops, table bases, and FLAT-Technology table bases are in stock and available for delivery immediately. Select designs may also be in stock or eligible for quick shipping to accommodate projects with short lead time. Contact our team for more information to help plan your project today.
How long does it take to receive delivery of furniture orders?
Can I select from RAL colours when planning finishes?
How is furniture packaged and labelled when shipped?
How do you ensure quality product?
Is there any way to expedite delivery?
Can upholstered goods be supplied using COM or designer fabric?
Can you hold inventory and keep stock of our brand standards?
What are your payment terms?
Most projects require a 50% deposit with balance payment due before delivery. Hotel projects have the option of choosing alternate payment arrangements of 35% deposit with 30% payment upon completion of manufacturing and the balance due before delivery.